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"Navigating Generative AI Challenges for Enhanced CXM Success"

Tuesday, April 23, 2024 12 PM EDT

In the fast-evolving landscape of Customer Experience Management (CXM), the integration of generative AI presents immense opportunities. Yet, concerns surrounding data security, privacy, accuracy, ethical biases, costs, and talent impact often obstruct broader adoption discussions. Join us for an engaging session where we explore effective strategies and best practices crucial for leveraging generative AI to amplify your CX initiatives.

Whether you're a seasoned CX professional, an AI enthusiast, or a business leader striving to excel in today's competitive landscape, this webinar offers invaluable insights and actionable strategies to unlock the transformative potential of generative AI in customer experience.

Speakers:
Rahul Garg, Head of AI & Data for Global Solutions, Google

Rahul brings over 25 years of experience in technology, across the data, AI, and overall technology solutioning space.

Currently, Rahul leads the Global AI & Data Solutions Team at Google, where he is responsible for Generative & Predictive AI solutions, Data Analytics Platforms, and Marketing Analytics solutions. He has been in the Global Solutions Team for over 4 years leading multiple teams across the AI and data space.

Prior to Google, he was at Microsoft for over a decade and was responsible for the growth of the Azure, IoT, Data Platform & Integration businesses. In the past, he has also worked in senior positions at SingTel Optus, Macquarie Telecom, Vitria Technology & IBT (founded e-Commerce Division).

Rahul holds a Masters degree in two subjects - Computer Science & Physics.

Sharang Sharma, VP of Business Process Services, Everest Group

Sharang Sharma is a Vice President, BPS of the Business Process Services team and assists clients on topics related to enterprise adoption benchmarking, optimizing business process service delivery models, go-to-market strategy, and market opportunity assessment with an emphasis on Customer Experience Management (CXM) and contact center. Sharang’s responsibilities include managing Everest Group’s CXM membership offering.Prior to joining Everest Group, Sharang was a Business Analytics Associate analyst with ZS Associates. He holds a Bachelor’s degree in civil engineering from the National Institute of Technology, Surathkal.

Rameez MeeraSahib, Chief Technology Officer, VXI

Rameez MeeraSahib is the Chief Technology Officer (CTO) of VXI. With a proven track record in leveraging AI and emerging technologies to drive business transformation, Rameez leads VXI’s technological vision and strategy.

Throughout his career, Rameez has honed his skills and expertise in AI, data analytics, and software development, with notable stints at leading brands such as Hewlett Packard Enterprise, Wipro, HP, Micro Focus, OpenText, and Thomson Reuters. Today, he actively contributes to the industry as a distinguished member of the Analytics and AI Advisory Board at Southern Methodist University (SMU) and the Gartner CIO and CDO Advisory Boards. Additionally, Rameez generously imparts his guidance to budding startups.

With a bachelor's degree in electrical engineering complemented by an MBA from Duke Fuqua School of Business, Rameez possesses a unique blend of technical expertise and business acumen. He champions innovation across the organization, harnessing emerging technologies to enhance customer engagement and operational efficiency. Rameez’s strategic leadership and technical expertise are instrumental in positioning VXI as a trailblazer in the BPO industry. Under his guidance, VXI continues to thrive in an ever-evolving digital landscape, delivering exceptional results for clients worldwide.

Roy Atkinson, CEO and Principal Advisor, Clifton Butterfield

Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, and is a recognized thought leader in IT, service management, employee experience, and customer experience. He is a Fellow of the Institute for Digital Transformation and a member of HDI’s Strategic Advisory Board. His expertise has been featured internationally in print, on podcasts, webinars, and conferences. Roy is one of HDI’s Top 25 Thought Leaders for 2024 and is a Top 10 Thought Leader in IT Strategy according to Thinkers 360. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business.

About VXI Global Solutions
As a leading global provider of outsourced customer engagement solutions, VXI offers our clients a winning combination of talent, technology, and purpose to elevate experiences, boost brand value, and uplift our shared communities. VXI is an NMSDC-certified and minority-owned business process outsourcer with over 40,000 employees across 7 countries and 40+ service delivery locations. Our integrated service offering supports next-generation operating models through comprehensive customer care solutions, experience design, digital strategy, and enablement, IT outsourcing, software development, and strategic automation.

Backed by Bain Capital Private Equity, VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China

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