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The State of Experience in 2023

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"The State of Experience in 2023"

Investing in the Future or Invested in the Past?

In Q3 2023, ICMI conducted the 2023 State of the Contact Center Experience reseach study. We gather key data to gauge where contact centers stand in terms of measuring and improving both employee experience (EX) and customer experience (CX).

Get the most up to date, in-depth data on:

  • Staffing, Skills, and Salaries
  • Technologies, Tools, and Solutions
  • Agent Satisfaction
  • Customer Satisfaction

Make data-driven decisions moving into 2024 budgeting, hiring and staffing.

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