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"2023 State of the Contact Center"

The Transformative Impact of Remote Work and Artificial Intelligence on Contact Center Strategy and Operations

Every year, the ICMI community shares real-world challenges and tell us how they are changing people, process, and technology plans and strategies in response. Our reseach report provides contact center and experience management professionals with the peer-level insight they need to benchmark and improve the services their teams deliver, increase retention of experienced staff, and decide critical training and technology investments, helping contact center leaders and their teams create more value for internal and external customers and advance in their careers.

Find Out: 

• Hiring Trends & Turn Over Rates
• Salary by Role
• Top 5 Omnichannel Tools:
• Agent and Supervisor Training Needs
• Benefits from Outsourcing

And much more!  

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Offered Free by: ICMI
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