Request Your Free White Paper Now:

"ContactBabel Exceeding US Customer Expectations: 2023-24"

Build lifetime loyalty by knowing what customers expect

Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This ContactBabel report identifies major issues impacting customers today and offers actionable advice on how businesses can build lifetime loyalty. Based on a survey of 1,000 consumers, it’s essential reading for CX leaders. 

Here are some key customer insights: 

• 61% of survey respondents wanted issues solved the first time
• 54% said they prefer shorter wait times in call queues  
• 31% desire a choice of which service channels they use 

Start building lifetime loyalty. Read the report. 

Offered Free by: NICE
See All Resources from: NICE